Will insurance exec Hank Greenberg ever get the ‘AIG’ off his face?

AIG in New YorkIf you’ve ever had to wait years to get a court date, or sat on a hard bench in a drafty courthouse waiting for the judge to resolve some longstanding matter, here’s one reason: Maurice “Hank” Greenberg.

Greenberg, the former chairman and CEO of what once was the worlds’ largest insurer, American International Group (AIG), is arguably the most litigious person in America – maybe with the exception of a former convict who filed 2,600 lawsuits while behind bars.

Greenberg’s name pops up in the Lexis-Nexis database more times than you can count: Securities and Exchange Commission (SEC) actions; securities suits by the New York attorney general; AIG shareholders’ suits against him; suits against AIG and him; suits by AIG against him after he left the insurer, and, finally, a federal lawsuit which refers to him as an “unindicted co-conspirator.” (continue reading…)


What FEMA is really telling you: Raise it up or tear it down

A house in Union Beach, N.J., after Sandy

A house in Union Beach, N.J., after Sandy

Hurricane Sandy floored me. Its overpowering storm surge flooded my home on the Jersey shore. So I went to my local Federal Emergency Management Agency (FEMA) Disaster Recovery center looking for help.

First, a sweet, middle-aged woman gave me lots of information and pamphlets on “retrofitting” my waterlogged home. Then the FEMA lady dropped a bombshell. “We may tell you that you can no longer live in your home,” she said. “You should check with your local municipal building office.”

Trick or treat

On the eve of Mischief Night, Superstorm Sandy, the second most expensive storm in U.S. history, cut a huge swath through the New Jersey coastline, as well as flooding low lying areas of Brooklyn, Queens, Manhattan and Staten Island. It sent residents of the heavily populated East Coast begging for help from FEMA. (continue reading…)


Hybrid life/long-term care insurance: Is it for you . . . or your heir?

 Will you need nursing home care?A friend recently came to a decision that fewer and fewer of us are able to make. At the age of 64 he bought long-term care insurance for himself and his wife.

Sales of long-term care insurance, which helps pay for home health care and stays in a nursing home, among other things, have declined in recent years, according to a study by Conning Research & Consulting. Only about 6 percent of all long-term care costs are now funded by insurance.

And this is happening even as the baby boom generation moves toward their ’80s, when many of them will need long-term care and may not be able to afford it. Nursing homes today cost an average of $81,000 a year, according to Genworth’s Cost of Care study — and that figure will only rise. (continue reading…)


Practicing medicine today might mean ‘having to say you’re sorry’

Doctors need to say they're "sorry" more often“Love means never having to say you’re sorry” is an oft quoted line from the novel and movie Love Story. But backed by new state laws, modern medicine has given it new meaning. Doctors and hospitals are now being encouraged to say “we’re sorry” when they make a serious mistake and there’s the potential threat of a medical malpractice suit.

So don’t be surprised when something goes wrong in a doctor’s office, clinic or hospital and you get a registered letter of apology. It’s all part of a plan to avoid long-running feuds, which not only run up legal fees and costs to insurers, but also take up court time and ultimately add to everyone’s medical costs.

Medicine has come a long way since the 1993 movie Malice in which actor Alec Baldwin ranted that, as a famous surgeon, “I am God.” (continue reading…)


Would ‘firearms insurance’ kill gun sales?

firearms insuranceThe recent mass killings by mentally unstable individuals with high-powered weapons have forced everyone, including the National Rifle Association (NRA), to open up a dialogue about how to put an end to it.

Some, such as NRA Executive Vice President Wayne LaPierre, propose that we have armed guards and teachers in every school. Not that long ago this would have been laughable. Now Utah is already training its teachers to arm themselves for self-defense.

Others advocate limiting semi-automatic weapons and large capacity magazines. Liberals favor this, but face staunch opposition from conservatives who believe that any ground given up moves them to the total gun ban approach found in Great Britain, which wouldn’t even let some of its own Olympic team practice. (continue reading…)


Lesson learned from Sandy Hook Elementary: ‘Harden’ soft targets

Insurance companies have vast security knowledgeI know an insurance executive who likes to inspect the schools that his company insures. He has children of his own, and says that one day he would like to teach.

While inspecting an elementary school he stopped at the emergency exit when he noticed that the panic bar was too high for small children to reach. Then he pushed on the bar. It took all of his strength to open the door.

“Fix it, or we won’t insure you!” he told the school superintendent.

In the aftermath of the terrible tragedy at Sandy Hook Elementary School in Newtown, Conn., where 26 children and school personnel died at the hands of a deranged young man, the time has come to stop feeling powerless and do something.

Insurance companies aren’t new to this

And insurance companies are equipped to do just that. Many are in the business of insuring schools, because every school has to have insurance coverage for the inevitable lawsuits from an accident or tragedy related to school activities. (continue reading…)


Even insurance experts make misteaks

Pay your insurance bills on time and click on the send button!Donald Light is one of the smartest — and busiest — people I know. But even this longtime Celent Research Services insurance consultant makes mistakes. Light was so busy minding other people’s insurance needs this year that he didn’t keep track of his own.

His story came to light when he admitted in an online mea culpa, titled “Why Billing Matters,” that his homeowners insurance policy had been cancelled. So for all of us who’ve lived through the nightmare of cancelled insurance policies, here’s the unmistakable message: Insurance companies don’t care.

Slip and fall

Here’s how it happened. Light’s homeowners policy ends each year on Oct. 8. When Light got the bill in August from his insurer, he thought he had paid it online. But when he returned home from a trip on Oct. 21, Light found out that his insurance policy had been cancelled as of Oct. 8 due to “non-payment.” (continue reading…)


Don’t despair, get an OEM repair!

OEM vs. non-OEM repair partsAbout two years ago I was driving my new Honda Fit in the center lane across Florida’s Alligator Alley. In the right hand lane ahead of me was a pickup truck hauling a car engine strapped to the back of an old wooden trailer. A metal piece from that engine, which could have been a valve cover, bounced up and out, careened off the blacktop and smashed into my windshield as if an Olympic athlete had thrown a javelin.

The windshield held, but began to crack. Then a small hole appeared that let the wind whistle through. When I reached my destination I called my insurance company, which recommended several repair shops that could replace my windshield. Funny thing: No Honda dealership was mentioned.

“Shouldn’t I just go to Honda?” I asked. (continue reading…)


National Association of Insurance Commissioners rolls in dough – and controversy

business meetingAlmost anyone who has insurance complains about its high cost. But when insurance companies complain about costs, their favorite target is the National Association of Insurance Commissioners, or NAIC.

What is the NAIC? An organization of the insurance regulators in all 50 states, the District of Columbia and U.S. territories. But the NAIC itself doesn’t regulate anything. It simply puts together “model laws” or standards that state regulators are supposed to use in their respective states.

And, it seems, not successfully. In a letter to the U.S. Treasury Department last year, the Risk and Insurance Management Society (RIMS), which represents the businesses that actually buy insurance, criticized the “state-by-state patchwork of laws” governing insurance in this country. (continue reading…)


Revolutionary ‘Minuteman’ to battle big health insurers

minutemanEach year, I watch the classic 1946 Christmas movie It’s a Wonderful Life on TV. The battle between good and evil pits the righteous George Bailey, who runs the credit union owned by the townspeople of Bedford Falls, against the sinister Henry Potter, the bank mogul who keeps them downtrodden and in poverty.

This movie resonates today because so many of us have been ripped off, not only by the big banks that thrust us into this recession, but also by the big health insurance companies who raise our rates, co-pays and deductibles beyond reason.

I recently glanced at Aetna’s 2013 New Jersey small business health insurance plans and was amazed that its most comprehensive plan had gone up 407 percent! Unfortunately we have little or no defense against these Henry Potters of the health insurance industry except to try and find another health insurer that won’t gouge us quite as much. (continue reading…)


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