Think your health insurance policy is incoherent? You are correct!

If you’ve ever felt that trying to read your health insurance policy is like deciphering gobbledygook, you’re not alone. DALBAR, Inc., a Boston-based company that evaluates customer-service experiences for the financial services industry, has evaluated 34 leading insurance companies (including the federally funded Medicare program) and found that most of them fail to explain benefits well to their clients. » read on…